Peace of Mind

FLEXIBLE BOOKING POLICY

Take a break with a Peace Of Mind

Given the rapidly changing travel restrictions imposed by governments, travel may not be at the top of your mind and we understand the need for increased flexibility with travel planning.

To ease your concerns, Club Med is introducing a NEW Peace of Mind policy offering more flexibility when you book your stay with us.

For more details about the Peace of Mind Policy, click here.

For guests making new bookings from now till 31 October 2020 and all guests with existing reservations for a stay completed before 30 June 2021, we offer you:

One time FREE change of travel date

Up to 7 days before departure

Book now pay later

Only MYR500 per person due at time of booking to secure your holiday and full balance payment not due until 45 days prior to travel.

Flexible cancellation

Only MYR500 per person will be charged if you cancel 30 days before departure.

ONE TIME FREE CHANGE OF TRAVEL DATE
Rebooking can be made up to 7 days before departure and for new travel dates on or before 30 June 2021. If the new booking is of a higher value, guests will need to pay the difference. If the new booking is of a lesser value, a refund can be issued in the form of credit to use toward a future stay with one-year validity. The original length of stay, number and adult-child breakdown of guests, room category and resort booked remains the same in the new booking date. Where the rate of the new booking date is higher than the rate already paid, the rate difference will be chargeable. For air packages, handling and/or penalty fees by airlines apply separately.

BOOK NOW PAY LATER
Deposit of MYR500 per person due at time of booking for your Club Med stay. If your package include air tickets, charges for airplane ticket included in your package may also be due at the time of deposit. Full balance due 45 days before departure at the latest.

FLEXIBLE CANCELLATION
A cancellation of your paid deposit of MYR500 per person will apply 30 days before departure. If your package includes air tickets, handling and/or penalty fees by airlines apply separately.

Alternatively **if you already have a booking**, you can cancel your reservation and receive:

§ A Future Travel Credit** available for use in any Club Med Resort for 100% of the land costs, valid for travel up to 30 June 2021 after the original date of departure in the resort of your choice,

If you booked your stay with a travel agent/advisor, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.

For Air packages, handling/penalty fees will apply according to the carrier’s policy.

*Credit can be used for any resort with an equivalent value. It is non-refundable, non-transferable to other traveler, non-convertible to cash. Should the new booking require a top up, you will need to pay the price difference and no refund is allowed.

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