Member Space - FAQ


An issue on your member space ?

Check our help page to answer your question related to our online member space.

If you do not find an answer, do not hesitate to contact us at 03-2053 1888, at your disposal from:

Monday - Friday
From 9AM to 6.30PM (including public holidays except public holidays fall on Sunday)

Webchat only from 9AM to 1PM

Closed on Sunday

Or email us at

You are facing an issue to log in issue to the member space ?

I can't login to my member space, I lost my password, I don't receive an email to reset my password, etc..

See the section "login issue"

You have a problem regarding the display of one of your stays in the member space?

I don't see my stay in the member space

See the section " Stay issue"